Shipping & Returns

 

Processing Times

Orders are processed within 1–3 business days. Please note that orders are not processed on Mondays, weekends, or holidays. You will receive another notification when your order has shipped. (Please check your spam folders.)

Most orders arrive within 3–8 business days after they ship. Delivery times may vary depending on your location, weather, carrier delays, and order size.

Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout. 
  • We like to ship most of our packages with UPS or USPS. Note, there may be times we have to use another carrier due to shipping size or location.
  • We only offer shipping to the contiguous United States.

Shipping Address

Please ensure your shipping address is correct before placing your order. Refillism is not responsible for packages delivered to an incorrect address provided at checkout.

Weather & Temperature

During periods of extreme heat or cold, certain products may soften, separate, or change consistency during transit. This does not affect the quality or performance of the product. If you have any concerns about your order upon arrival, please contact us.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@refillism.com with your name and order number, and we will look into it for you.

If there's ever an issue with your order, please reach out. We'll do our best to make it right.

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Due to the nature of our product we do not accept returns on refill products, filled products, soaps, liquids, gels, powders, or plants. 
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at info@refillism.com. If your return is accepted, we'll provide instructions on how and where to return your item. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at info@refillism.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for refill products, filled products, soaps, sheets, liquids, gels, powders, or plants. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping charges are non-refundable unless the return is the result of our error.